Yu mandarin schaumburg8/17/2023 ![]() ![]() Someone can call 30 times in a row, and they just won’t answer. In fact I tried calling the- first they disconnected the call pretending they couldn’t hear the one time they answered and second- they barely every answer their phone calls. He wrote down our names, number, and order numbers yet I have never received a phone call. So he told me that their manager (who is a female) will be working on Friday and she can do that for us. Mind you- the lady who helped us asked another lady who made the order who asked one of the guys working in the back who asked Pablo who came over to us. My order was untouched still in the bag and they were like okay we can do that for you. I had an order mishap and within 3 mins, I went over to the employees saying I didn’t want the bowl- I just wanted a refund. You may need to wait for the manager, who is only there certain days of the week. If you want a refund there is NO WAY to get it. The star that is on here is because we have to put a star and if it should go to someone, it would go to the bartenders for doing a great drink for me. Mind you, the same person that told them that the cake was not allowed was the same person that paraded it around and had some other random birthday girl that was celebrating her birthday share my friend's birthday cake to pose with. What's even more tacky is how they got my friend's cake and put it on a trolley and paraded it around the dance floor. We were told that we wouldn't be charged if we had dinner there, next thing you see is the door lady coming around collecting $10 from everyone, that was very tacky. Speaking of reservations, they didn't even have one for her! It was very disorganized. When I arrived to her soirée, I walked into the DJ/Manager telling my friend's family that they were not to be bringing in their own cake after they were told it would be fine when they reserved the tables. It was exactly how the reviews read, if not worse than that. ![]() Well, I read the reviews from Yelp before going to my friend's birthday party that was being held there this past Saturday, and I didn't want to believe the reviews for her sake. I didn’t really understand how this place would have this high of a rating on Google but then I see pictures of some regulars that I saw on Saturday. ![]()
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